General

1. How do I find music that is for sale on the Broadjam website?

2. What file format are the song downloads available in?

3. Do I need a credit card to buy music from the Broadjam Download Store?

4. How do I download the song(s) I purchased?

5. Where can I download free songs?

6. What does Broadjam do?

7. Who uses Broadjam?

8. What do I have to do to join Broadjam?

9. Do I have to sign a contract to join Broadjam?

10. What are the rules?

11. What is the Fan MoB membership?

12. What is the Mini MoB membership?

13. What is the MoB membership?

14. What is the Pro MoB membership?

15. What is the Primo MoB membership?

16. What membership is most appropriate for me?

17. How do I upgrade my membership?

18. I’m not a musician, how can Broadjam benefit me?

19. How do I contact Broadjam?

20. How can I become a Broadjam member if I am under 18 years old?

21. Can people download my music off the Broadjam web site?

22. How do I find a band, musician, or song on the Broadjam web site?

23. How do I listen to music on the Broadjam web site?

24. How do I review music on the Broadjam web site?

25. What is an upload?

26. How and where do I upload music to the Broadjam web site?

27. How can I tell if I am logged into my Broadjam account?

28. Why am I automatically logged into my Broadjam account?

29. How do I update my credit card information for my monthly billing?

30. How do I delete/cancel my Broadjam account?

31. What is Broadjam’s refund policy?

32. What is the Profile page for?

33. I forgot my password, how do I login to my account?

34. How can I change my contact information (i.e. Name, Address, etc.) on my account?

35. I have a new e-mail address, how do I change it in my account?

36. I would like to be removed from your mailing list, how do I do this?

37. How do I change my artist name or genre?

38. What is the Transmit function, and how do I use it?

39. What are Broadjam’s Download Purchase Credits?

40. How do Broadjam’s Download Purchase Credits save me money?

41. What is the transaction fee?

42. What are Broadjam free songs?

43. How do I make a song available for free?

44. What’s an MP3 file?

45. How can I listen to streaming audio from the Broadjam website on my computer?

46. How come the sound quality of a song can vary when listened to?

1. How do I find music that is for sale on the Broadjam website? ^

In the Music section click on the “Songs For Sale” link. Select a genre on the left hand side and start browsing. Or you can use the search box in the upper right hand corner to search by artist name or song name.




2. What file format are the song downloads available in? ^

Song downloads are available in mp3 format, 192 kbps, 44.1 kHz quality, and will play on both Windows and Mac compatible computers using the media player of your choice.




3. Do I need a credit card to buy music from the Broadjam Download Store? ^

Yes, you need a credit card to buy downloads, or to buy Purchase Credits from the Broadjam Download Store.




4. How do I download the song(s) I purchased? ^

Once the song or songs have been purchased, go to your profile page and click on the “Purchases” link. Click “Download” next to the song title you wish to download to your computer. You have 14 days to download your purchased music. If you experience difficulties please contact Broadjam Customer Service.




5. Where can I download free songs? ^

If a member chooses to make a song available for free download, you can download that song for free from their profile page. Or, you can go to the Free Songs section of our Music page and download any and all of the free songs available!




6. What does Broadjam do? ^

Broadjam uses innovative technology to provide efficient distribution services to musicians, and provides quantifiable business solutions to music publishers serving the recording, television, film, and advertising industries. To understand Broadjam’s comprehensive value to you and the market check out our About Us section.




7. Who uses Broadjam? ^

Everyone! Broadjam serves the general public, unknown and unsigned musicians, songwriters, famous artists, instrument manufacturers, software manufacturers, and music publishers.




8. What do I have to do to join Broadjam? ^

Joining as a Primo MoB, Pro MoB, MoB, Mini MoB, or Fan MoB is easy! Click on Sign Up button at the top of the page and follow the instructions.




9. Do I have to sign a contract to join Broadjam? ^

By signing up as a member you must agree to Broadjam’s User Agreement. We believe in supporting you. Musicians started our company so we understand the issues important to you. If at any time you feel uncomfortable in your relationship with us, please let us know. Your comfort in Broadjam is more important to us than your money.




10. What are the rules? ^

We have rules to protect the users of our site and ourselves. We have tried to make our User Agreement, Buyer Agreement, Merchant Agreement, Affiliate Agreement, and Privacy Policy as simple as possible and encourage you to review these documents by clicking on Legal at the bottom of the page. If you have any questions relating to the rules of our site please contact us by clicking on Contact on the bottom of the page.




11. What is the Fan MoB membership? ^

There is no charge to join as Fan MoB. To find out more about the Fan MoB membership, click on Sign Up.




12. What is the Mini MoB membership? ^

Mini MoB is our free service for musicians. To find out more about the Mini MoB membership, click ‘profile’ or Sign Up. Mini MoB features include:

• Artist Profile page
• Hosting of 3 songs
• 1 photo Ability to sell your music downloads
• Connect with other artists and fans



13. What is the MoB membership? ^

The MoB is short for the Musicians of Broadjam. MoB is the ideal membership for you to host, catalog, and manage your music online. To find out the additional benefits of MoB membership click ‘profile’ or Sign Up. MoB features include:

• Hosting of 50 songs & 8 photos
• Ability to manage 5 albums
• Streaming of 2 music videos
• Ability to sell your music downloads
• Free classified ads
• And more…



14. What is the Pro MoB membership? ^

If you are a songwriter, musician, label, publisher, and are seriously committed to promoting your music. Broadjam’s Pro MoB membership is right for you. To find out the additional benefits of Pro MOB membership click ‘profile’ or Sign Up.

Pro MoB features include:

• Hosting of 100 songs & 16 photos
• Ability to manage 10 albums
• Streaming of 4 music videos
• Ability to sell your music downloads
• Free classified ads
• Discounted contest submission fees
• And more…



15. What is the Primo MoB membership? ^

Our best membership that includes all of the features at Broadjam plus web hosting. Purchase your own domain name, and you can have your own website that you can easily update and maintain. To learn more about the features included with the Primo MoB membership click on Hosting, ‘profile’, or Signup at the top of the page.
Primo MoB features include:

• Website hosting for musicians
• Ability to use your own domain name
• Professional graphic designs
• 25 email accounts
• Hosting of 250 songs, 50 photos, & 20 videos on your website
• Ability to manage 50 albums on your website
• Ability to sell your music downloads
• Free classified ads
• Discounted contest submission fees
• And more…



16. What membership is most appropriate for me? ^

To view our comparison chart showing the benefits of each membership level, click on Sign Up. Then click on Sign Up under the Artist Sign Up heading to view the features of each musician membership.




17. How do I upgrade my membership? ^

To upgrade your membership, login to your Broadjam account and click the “upgrade account” button under My Account on the lower left hand side of the page. Click “Upgrade” to the right of the membership you want to upgrade to. To see a membership comparison chart, click “view full membership comparison chart.”




18. I’m not a musician, how can Broadjam benefit me? ^

Broadjam serves the general public, songwriters, and musicians. The general public can review and listen to music and participate in our site. Sign up for a Fan MoB membership by clicking on Sign Up at the top of the page.




19. How do I contact Broadjam? ^

You may get Broadjam’s contact information by clicking on the Contact button on the bottom of every page of our site.




20. How can I become a Broadjam member if I am under 18 years old? ^

You must be at least 13 years old to use the Broadjam site. Please read our Privacy Policy as it regards to children using our site. If you’re between the age of 13 and 18, and want to become a Broadjam member, you must have a parent or legal guardian accept the terms and conditions of our User Agreement. If your parent or legal guardian has questions regarding our User Agreement please have them contact us using the Contact button on the bottom of the page.




21. Can people download my music off the Broadjam web site? ^

If you submit your song(s) for sale in our online music store, your fans will be able to buy your songs. To be able to submit your songs for sale they will need to be 192Kbps, 44.1KHz quality. Sell your songs for $.99 and earn $.80 for every download you sell. Or you can make your song available for free download on your song edit page.

If you are a Primo MoB, Pro MoB, or MoB member you can use the transmit feature to send your music to anyone, allowing them to listen to and download your work. You choose the recipients.

All visible songs on the Broadjam website are available for listening in a protected streaming format only. However, all audio output is vulnerable during playback to anyone with knowledge of digital audio and access to recording equipment. We can’t guarantee with 100% certainty that no one will ever be able to get your music without permission, but we will do our best to prevent it.




22. How do I find a band, musician, or song on the Broadjam web site? ^

You can find music by visiting a Broadjam Top 10 chart or by using the Search feature to look for specific songs, bands, genres, regions or other metadata categories. The easiest way to find any of the above is to click on the Search button, which you can do from any page on our site. Once at the Search page just type in the name of the Band, Musician or Song you’re looking for. If you are unsure of the entire name, just type in the first few letters of the Title you’re seeking and our Search feature will return to you all matching Titles.




23. How do I listen to music on the Broadjam web site? ^

Once you’ve found the music you want to play just click the Play button. If this is the first time listening to music on the Broadjam web site, you will be prompted to select your internet connection speed. Then the Broadjam pop-up audio Flash player will start playing the song. If the pop-up player is showing the artist and song information, but there is no sound please check your computer’s volume setting. If the volume is set correctly, it may be possible the security settings on your browser or firewall are set too high, which can block the audio from playing properly.




24. How do I review music on the Broadjam web site? ^

To review music you need to have a Broadjam membership. Once logged into your account click on Review Music in the header of the page. From there you can review songs by selecting a random song or specific genre. During the review, the artist name and song title is hidden, but once the review form is submitted this information will be posted to your Completed Reviews page.




25. What is an upload? ^

Upload refers to a transfer of a file from one system to another system. For example, a song file transferred from your hard drive to our web server.




26. How and where do I upload music to the Broadjam web site? ^

Once logged into your Broadjam account click on Edit next to Songs. This is the songs edit page. Click Add New Song to start the process of adding music to your profile. For more information about uploading mp3 please visit our Technical Assistance FAQ section.




27. How can I tell if I am logged into my Broadjam account? ^

You will see “Welcome Back, (your artist name)” at the top of the page.




28. Why am I automatically logged into my Broadjam account? ^

If you’ve already logged in to our site before using the same computer and did not log out, our site will have saved a “cookie” (or packet of info.) on your computer, which the site recognizes and logs you in to the site automatically.




29. How do I update my credit card information for my monthly billing? ^

Please call Broadjam customer service at (608)-271-3633. Our customer service hours are Monday through Friday 10:00 am - 5:00 pm CDT. If you are unable to reach us during normal business hours please leave your name, phone number, and a good time to call you, and we will return your call as soon as possible. Please have your old credit card number available.




30. How do I delete/cancel my Broadjam account? ^

Please contact Broadjam Customer Service to request permanent deletion of your Broadjam account. We will send a verification email to your account’s e-mail address confirming your request. Once we receive your deletion confirmation, we will delete your account. Please be advised that account deletion is permanent and non-reversible.




31. What is Broadjam’s refund policy? ^

You may cancel your subscription at any time, in accordance with Section 2.04 and Section 4.04 of Broadjam’s User Agreement. Monthly Billing Subscriptions Refunds will not be issued for monthly billing subscriptions. If monthly billing is selected and is not canceled by the end of the monthly period (30 days from the sign up date), your card will be billed at the beginning of the next 30 day period. In order to avoid additional charges to your card, you must contact Broadjam Customer Service through this cancellation form at least 5 days before your next billing date. And then reply to our email to confirm the cancellation of your subscription service.

Annual Billing Subscriptions
No refunds will be issued for annual billing subscriptions. Such cancellations will be effective after the paid period. The Subscription Service will remain active until the end of the paid period. Annual Subscription Upgrades Subscription upgrades may be canceled at any time. However, no refunds will be issued for subscription upgrade cancellations. If you cancel an upgrade, the cost of the upgrade will be applied toward your membership level prior to upgrading. This will extend your membership subscription for the number of days equivalent to the upgrade purchase price. To request cancellation of your Broadjam subscription, please contact Broadjam Customer Service.




32. What is the Profile page for? ^

The Profile area allows you to view and edit your profile page of your Broadjam account. Each link on the left-hand side allows you to edit a different section or page of your profile. If you signed up at the Primo MoB membership level your Profile area is where you control most of the content on your hosted website.




33. I forgot my password, how do I login to my account? ^

If you can’t remember your password please use the password reminder feature on the login page. If you no longer have access to the email address used to sign up for your Broadjam account, please contact Broadjam Customer Service.




34. How can I change my contact information (i.e. Name, Address, etc.) on my account? ^

Once logged in to your account you can access your user information by clicking on the Account link under the My Account section.




35. I have a new e-mail address, how do I change it in my account? ^

Login to your Broadjam account and click on the Account link. Then you can click on Change E-Mail/Login to edit your e-mail address.




36. I would like to be removed from your mailing list, how do I do this? ^

If you choose to no longer receive e-mail newsletters from Broadjam you may go to the your profile area, and click on the My Privacy link.  At the bottom of this page uncheck the boxes for “Please inform me about new services available from Broadjam” and/or “Please inform me about music-related services from Broadjam’s Partner companies.” Also uncheck the boxes next to the genre categories. Then click Submit.




37. How do I change my artist name or genre? ^

Login to your Broadjam account, and go your profile page. This is the Home Edit Page. There you will find an “Artist Name” text field you can edit to change your Artist Name or Genre and other information that shows on your Home page.




38. What is the Transmit function, and how do I use it? ^

Broadjam’s Transmit function provides the ability to send your songs to any recipient via a web link. The recipient can download and/or stream the songs you select. You are in complete control of who receives your songs. This is a great service as it saves you money in CD production and shipping as it delivers the content in digital format. To use the transmit function login to your account and click on the Transmit button. Then select the songs you would like to transmit and then you may e-mail them off to whom ever you choose, or you can copy and paste the link to use later. To turn on/off the free download function click Edit next to the Songs button. Scroll down to the bottom of the page and check or uncheck the “Allow song downloads on all song transmit” box. The Transmit feature is not available to Mini MoB members.




39. What are Broadjam’s Download Purchase Credits? ^

Download Purchase Credits are a way for you to save money when shopping for music on
Broadjam. They work like money when you are purchasing, except you can buy them in
$5.00 increments and store them in your Broadjam account until they’re spent. They are
non-refundable and are designed for convenient shopping for songs on Broadjam.

Use credit card to buy 5 songs or less

Pay $.50 fee per transaction.

Use Broadjam’s Download Purchase Credits to buy 5 songs or less

You pay no transaction fees!




40. How do Broadjam’s Download Purchase Credits save me money? ^

When you buy music with Download Purchase Credits, Broadjam covers the transaction fee for you! Just buy a block of Download Purchase Credits, $5.00 for example, spend them on music downloads, and all of your money will go to buying music. Any Download Purchase Credits you don’t spend will stay in your account to spend later.




41. What is the transaction fee? ^

When paying for downloads with a credit card, you will pay a $.50 fee any time your payment is less than $4.95, the cost of 5 songs. This payment goes toward covering the charges imposed by credit card and the credit card processing companies, which is approximately $.50 in fees every time a credit card transaction is made. If the independent artist covered this fee, they would only get a few cents every time they sold a song. You help pay the independent artist fairly for their music by covering this expense for them. If you choose to use Download Purchase Credits, we will cover the transaction expense for both of you, so neither you nor the artist have to pay. This is just one of the benefits of paying with Purchase Credits.




42. What are Broadjam free songs? ^

We allow our members to make one song available for free download. It’s a great way for artists to attract new fans.




43. How do I make a song available for free? ^

To make a song available for free, login to your Broadjam account and click the “songs” button under the My Content header on the left hand side of the page. Click on “not free” to the right of the song you want to be free. The status will change to “free.”




44. What’s an MP3 file? ^

MP3 files are a special type of file, which uses the MPEG format. All MPEG files store audio in a compressed digital form. Currently the MPEG format defines 3 different categories: MPEG-1, MPEG-2 and MPEG-4. Each category describes 3 different layers of encoding: Layer 1, Layer 2 and Layer 3. A true MP3 file is an MPEG version 1, Layer 3 file. In order to streamline the processing of your files, Broadjam requests that all songs uploaded to us are encoded as MPEG version 1, Layer 3, 192 kbps at 44.1 kHz (or 128 kbps at 44.1 kHz). Unfortunately, this setting can be obscured by some of the encoding programs that are in use, please consult the program’s manual for additional information.




45. How can I listen to streaming audio from the Broadjam website on my computer? ^

The Broadjam website uses Macromedia’s Flash to stream audio. If clicking on Play does not automatically launch the pop-up player, double check that your browser’s pop-up blocker has not stopped it. If the player is visible but does not play double check that you have the most current version of Flash on your computer. Also check that your computer’s firewall settings are not blocking the Broadjam website.
Download Flash.




46. How come the sound quality of a song can vary when listened to? ^

Songs uploaded to the Broadjam website are encoded in Lo-Fi at 24kbps and Hi-Fi at 192kbps. However, the sound quality of streaming audio may vary due to which streaming audio file format you’re listening to and your internet connection speed. Remember, we supply 2 streaming audio formats so that more people will have access to your songs.
Recommended Streaming Audio Formats for Users based upon Connection Speed:
Lo-Fi - Dial Up Connection
Hi-Fi - Broadband Connection

Click on the bandwidth settings button on the Flash player to change your current settings.